Return Policy

Return & Refund Policy

Overview

Knot Your Average Grain ("KYAG") creates made-to-order, personalized products. Because most items are custom engraved or built to customer specifications, returns and refunds are limited as outlined below.

Order Changes & Cancellations

  • Order changes (design details, spelling, dates, rank/unit info, etc.) must be requested as soon as possible after placing your order.
  • Once production begins, we may be unable to make changes.
  • If you need to cancel an order, contact us immediately. If work has already started, a cancellation may not be possible and may only qualify for a partial refund.

Returns (Custom / Personalized Items)

  • All personalized and custom-made items are final sale and are not eligible for return or refund due to the nature of engraving and custom production.

Returns (Non-Custom Items)

If an item is not personalized (rare for KYAG), it may be eligible for return on a case-by-case basis.

  • To request a return, contact us within 7 days of delivery.
  • Items must be unused and in original packaging.
  • Shipping costs are not refundable.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what was approved/ordered:

  • Contact us within 48 hours of delivery.
  • Include your order number and clear photos of:
  • The item
  • The packaging (including any damage)
  • The shipping label

·         We will review and, when appropriate, offer a repair, replacement, or remake.

Incorrect Address

Address changes must be handled before your order ships.

  • No returns are accepted for change-of-address requests once an item has shipped.
  • Once your item has shipped, we can no longer make changes to the order or shipping address.
  • Please contact the shipping carrier with your tracking information.
  • If a package is delivered to the wrong address due to an address change request that was not confirmed by email, before shipping, a refund cannot be given.

How to request an address change

  • Email us your address change request before shipping takes place.
  • An address change is only guaranteed if you receive a return email from our team confirming the change.
  • If you do not receive confirmation, the order will ship to the original address provided at checkout.

Refused / Undeliverable Packages

If a package is returned to us as undeliverable (e.g., incorrect address, incomplete address, refused delivery):

  • We can reship the item once the correct address is confirmed.
  • Additional shipping charges may apply.

Contact Us

For help with a return request or order issue, contact: