Privacy Policy for Knot Your Average Grain

Effective Date: 11/26/2024

At Knot Your Average Grain we, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website https://knotyouraveragegrain.com and engage with our products and services, including custom woodworking orders, quotes, and inquiries.

By accessing or using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect different types of information to improve your experience with our products and services:

  • Personal Data: When you make a purchase, request a quote, or contact us with an inquiry, we may collect personal information such as your name, email address, phone number, mailing address, payment information, and shipping details.

  • Usage Data: We may collect information about how you interact with our Site, such as IP address, browser type, device information, and pages visited. This helps us understand how visitors use our website and how we can improve it.

  • Order and Transaction Data: If you make a purchase or inquire about a custom woodworking project, we will collect information about the products or services you are interested in, including any specifications or customizations you request. We may also collect payment details for processing orders.

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track your activity on our Site. These help us enhance your user experience and provide personalized content. You can manage cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Process Orders and Transactions: To process and fulfill your woodworking orders, including custom furniture or project requests.

  • To Provide Customer Support: To respond to your inquiries, assist with product information, and provide after-sales support.

  • To Communicate with You: To send you updates about your orders, offers on woodworking products, project ideas, or newsletters (if you have opted in).

  • To Improve Our Services: To monitor and analyze how our website is used, improve our product offerings, and enhance the overall user experience.

  • To Handle Payments: To process payments securely through our trusted payment processors for products, orders, or services.

  • To Comply with Legal Obligations: To ensure we meet any legal, accounting, or regulatory requirements, including tax reporting.

3. Data Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your information in the following situations:

  • Service Providers: We may share your information with third-party service providers that help us with processing payments, shipping orders, or managing customer inquiries (e.g., payment processors, delivery carriers). These service providers are only allowed to use your data for the purposes we specify.

  • Legal Requirements: We may disclose your personal data to comply with legal obligations, respond to lawful requests from authorities, or protect our legal rights and interests.

  • Business Transfers: In the event of a merger, acquisition, or sale of business assets, your personal data may be transferred. We will notify you of any such transfer.

4. Data Security

We take reasonable precautions to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These precautions include encryption, secure servers, and other industry-standard security measures.

While we use commercially reasonable efforts to protect your information, please be aware that no method of data transmission over the internet is 100% secure. We cannot guarantee the absolute security of your data, and you transmit information at your own risk.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal data we hold about you.

  • Correction: You can ask us to correct any inaccurate or incomplete information we have about you.

  • Deletion: You may request the deletion of your personal data, subject to certain exceptions (such as retaining data for order fulfillment or legal obligations).

  • Opt-Out: You can opt out of receiving marketing emails or newsletters by clicking the “unsubscribe” link in those emails or contacting us directly.

  • Restriction and Portability: You can request restrictions on how we use your data or request a copy of your data in a portable format.

To exercise any of these rights, please contact us at [Your Contact Email or Address].

6. Third-Party Links

Our Site may contain links to other websites or services that are not operated by us, such as suppliers or partners. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of those websites before providing any personal information.

7. Children's Privacy

Our Site is not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have inadvertently collected personal data from a child under 13, we will take steps to delete that information as quickly as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us at:

Knot Your Average Grain, LLC

100 Tricity Rd, Unit 109, Somersworth, NH 03878
sales@knotyouraveragegrain.com
603-343-2387